|
Extremepie.com is an authorised Nixon dealer and to backup the huge range of watches that we sell we operate a full service program to ensure your Nixon watch stays in full working order. Our service program covers repairs, battery replacement and those occasional repairs that are required from leading an extreme life.
Frequently asked questions
|
How do I service or repair my watch?
Please call us on 08707-555-333 so we can provide you with a Return Authorisation number and instructions for sending in your watch for service or repair. Please have your watch available when you place the call.
Back to top |
How do I check the status of my service, repair, or return?
Please call us on 08707-555-333. We can provide you with the current status of your service, repair, or return. Please allow 2-3 weeks from the time you send your watch in before calling to check on its status. Back to top |
How do I get a new band / strap?
We sell and ship watch band / strap separately for limited models. Some watches need to be sent in to the Nixon Service Center for band replacement. Please call us on 08707-555-333 for band / strap replacements.
Back to top |
How do I get a new buckle or locking looper?
You can send in your watch for buckle or locking looper replacements for a nominal parts fee. Sometimes we may need to replace the strap entirely depending on the nature of the repair. Give us a call on 08707-555-333 for more info.
Back to top |
How do I get a new springbar or pin?
We can send some small parts out individually, depending on the watch model. Some watches need to be sent in for repair to fix these issues. Please call our Customer services on 08707-555-333 for details.
Back to top |
How do I get a new battery?
All models can be sent directly to us for battery replacement and you will incur a reasonable service charge for watches sent to us for this service. This service also includes a pressure test to ensure proper re-sealing and water resistance and we will replace any seals as necessary. Please call us for details on 08707-555-333.
Back to top |
How long is my watch covered under the limited warranty?
Nixon offers a 2 year limited warranty for all products from the date of purchase.
Back to top |
What does my limited warranty cover?
Nixon offers a limited warranty on defects in materials and workmanship. This means that if your watch materials aren't right or the watch isn't put together correctly, they will repair or replace your watch. But, this doesn't mean you can abuse your watch or suffer normal wear and tear and expect them to cover it. Like all watches, their warranty doesn't cover batteries, crystal, watch case, strap, bracelet, loss, or theft. Opening the caseback, not screwing down the crown if you have a screw crown, or pushing the buttons underwater will void the warranty.
Back to top |
I didn’t register my watch, or I lost my proof of purchase, can I still have it serviced under the warranty?
You will be required to provide a proof of purchase in order to have your watch serviced under the warranty. Please contact us on 08707-555-333 for more information.
Back to top |
My watch is outside the warranty, can I still have it serviced?
Nixon’s Service Center can provide full service for your watch. Please call us on 08707-555-333 so we can provide you with an estimated charge based on the service that is required for the repair.
Back to top |
I didn't buy my watch from ExtremePie.com, will you still service it?
We sure will, just contact us on 08707-555-333 and let us know what the problem is.
Back to top |
How much does it cost?
It really depends on what model you have and what you want done. Contact us and we can provide a full quotation before we start the work.
Back to top |
|
